Here you'll find the answers to our most frequently asked questions. Feel free to contact us if you require more information.
Q. When will I receive my order?
A. Our turnaround times are forever changing. Turnaround times vary due to work load, order volumes, holiday periods etc. Please refer to top of website home page for current updates. For shipping times please refer to Australia Post Website. We send all our orders via Express Post. (Less time for an order to go missing!!!)
Q. If I order a premade liner how long will it take to arrive?
A. Our premades are ready to go and will be shipped within 24hrs (48hrs if over the weekend)
Q. Am I able to track my order?
A. Once orders have been completed, you will receive a tracking number once it has been shipped
Q. What payment methods do you accept?
A. We accept VISA, Mastercard, Paypal, and Afterpay.
Q. Where are Comfy Co. products made?
A. All our products are handmade by a small team of Mums. We are all based South of Perth, on the coast of the Peel Region.
Q. Do you do custom orders?
A. Yes we do, you have the choice to pick 2 fabrics for pram liners, there are 100s of fabrics to pick from. We make pram liners for a large range of pram models. All pram liners are made to order for your pram model.
Q. My pram isn't on your list?
A. Please contact us via firstname.lastname@example.org
Q. Do you accept returns or refunds?
A. No. Unless there is a fault with our product. Please see our Returns Policy
Q. Are there slots for the 'pull to fold' strap on the Agile or Baby Jogger Prams?
A. Yes! there are 2 holes to accommodate the 'pull to fold' strap. Please watch our video!
Q. Can I machine wash your products?
A. Yes you sure can! My motto is; 'If it can't go in the machine? I don't own it'!!!! All orders are sent out a Washing Guide.
Q. What are your pram liners made of?
A. All our pram liners are made with either cotton or linen fabric (velvet excluded). Our pram liner core is double thick wadding.
Q. Do you offer discounts when ordering more products?
A. Yes we do offer a $10 discount when you order more than 1 pram liner. This is automatically calculated at the checkout.