Here you'll find the answers to our most frequently asked questions. Feel free to contact us if you require more information.

Q. When will I receive my order?
A. Our turnaround times are forever changing. Turnaround times vary due to work load, order volumes, holiday periods etc. Please refer to top of website home page for current updates. For shipping times please refer to Australia Post Website. 

Q. If I order a premade liner how long will it take to arrive?
A. Our premades are ready to go and will be shipped within 24hrs (48hrs if over the weekend) NOTE: Your order will take extra time if you have added accessories etc to your order.

Q. Am I able to track my order?
A. Once orders have been completed, you will receive a tracking number once it has been shipped 

Q. What payment methods do you accept?
A. We accept VISA, Mastercard, Paypal, and Afterpay.

Q. Where are Comfy Co. products made?
A. All our products are handmade by a small team of Mums. We are all based South of Perth, on the coast of the Peel Region.

Q. Do you do custom orders?
A. Yes we do, you have the choice to pick 2 fabrics for pram liners, there are lots of fabrics to pick from. We make pram liners for a large range of pram models. All pram liners are made to order for your pram model.

Q. My pram isn't on your list?
A. Please contact us via comfyco@outlook.com

Q. Do you accept returns or refunds?
A. No. Unless there is a fault with our product. Please see our Returns Policy

Q. Are there slots for the 'pull to fold' strap on the Agile or Baby Jogger Prams?
A. Yes! there are 2 holes to accommodate the 'pull to fold' strap. Please watch our video!

Q. Can I machine wash your products?
A. Yes you sure can! My motto is; 'If it can't go in the machine? I don't own it'!!!! All orders are sent out a Washing Guide.

Q. What are your pram liners made of?
A. All our pram liners are made with either cotton or linen fabric (Corduroy, chenille, boucle and bear fabrics excluded). Our pram liner core is double thick wadding.

Q. Do you offer discounts when ordering more products?
A. Yes we do offer a $10 discount when you order more than 1 pram liner.  This is automatically calculated at the checkout.

Q. What is PUL and Why should I add it to my order?

A. PUL stands for Polyurethane Laminate. It is a soft fabric featuring a breathable waterproof polyurethane layer bonded to the back of cotton or linen fabric.

Unlike stiff plastic-style waterproof materials, PUL is:

• Flexible
• Lightweight
• Breathable
• Soft to touch

This makes it the perfect addition to baby products, offering practical waterproof protection whilst still keeping your little one comfy.

How We Use PUL:

Pram Liners

A layer of PUL is stitched inside the pram liner, covering the area from the top of the shoulder straps to the bottom of the liner for added protection against spills and accidents.

Bassinet Fitted Sheets

Our bassinet sheets feature two layers:

• A soft top layer of cotton or linen
• A full-coverage waterproof PUL layer underneath

Foot Muffs

A layer of PUL is stitched into the top side of the foot muff to help keep little feet warm and dry during wet weather outings.

Why Add PUL to Your Product?

Adding PUL provides extra protection whilst maintaining comfort and softness.

Benefits include:

• Helping protect your pram from spills, leaks and toilet training accidents
• Preventing liquids from soaking through to the pram seat
• Keeping products soft, breathable and comfortable
• Making cleaning easier for busy parents
• Helping keep feet dry in wet weather when added to foot muffs

Practical, comfortable and designed for everyday family life — that’s the Comfy Co way.